What is the return policy?
We gladly accept exchanges of non-personalized products, within 30 days of receipt. We do not accept returns for any personalized gifts.
What are the shipping options?
Free international shipping for orders over $99 or $6.99 for orders under $99.
When will I receive my order?
All personalized orders are processed within 5 business days. International orders normally arrive within 10-15 days, faster within the continental United States.
What do I do if I never received my order?
If you haven't received your package, contact us at info@memorycustomshop.com within 30 days of expected delivery and we'll do everything we can to help.
What do I do if I received a defective order?
Contact us immediately at info@memorycustomshop.com with “Defective item” in the subject line. We will send you a return label and exchange the item if it's in stock or provide you with a refund once we receive the defective item.
How do I make changes to an order I've already placed?
Not to worry. Contact us at info@memorycustomshop.com and we will do our best to help you make a change.
How do I contact your company if my question isn't answered here?
Email us at info@memorycustomshop.com. We will be sure to back to you within 24 hours.